This policy outlines how we deliver our digital services and physical products.
Part A: Digital Service Delivery
- Activation: Access to our Software as a Service (SaaS) platforms (e.g., Flocci Planner, Flocci for Education) is provisioned immediately upon successful payment and account activation, typically within 5-10 minutes.
- Method: Delivery is via secure, cloud-based access. Login credentials and instructions will be sent to your registered email address.
- Professional Services: Timelines for custom development, implementation, or training services will be defined in a separate Statement of Work (SOW) or agreement.
- Support: Access to customer support, knowledge bases, and documentation is part of the digital service delivery.
Part B: Physical Product Delivery (For Flocci Makhana and other D2C goods)
Scope: This section applies only to physical goods sold directly by Flocci.
- Order Processing: We strive to process all orders within 1-3 business days.
- Shipping: We partner with reputable courier services for delivery across India. Shipping costs are calculated at checkout.
- Estimated Delivery Time: Delivery typically takes 5-7 business days after processing, depending on your location. This is an estimate, not a guarantee.
- Tracking: You will receive an email with a tracking number once your order has been dispatched.
- Incorrect Address: The buyer is responsible for providing an accurate delivery address. Orders returned due to an incorrect address can be re-shipped at the buyer's expense.
- Damaged/Lost Items: If your order is lost or arrives damaged, please contact support@flocci.in immediately for assistance as per our Refund Policy.