Cancellation & Refund Policy

Part A: Digital Subscriptions (Flocci for Business, Industry Platforms)

Cancellation

You can cancel your subscription at any time from your account dashboard or by contacting support. Your service will remain active until the end of your current billing period.

Refunds

• New Customer Guarantee: We offer a 14-day money-back guarantee for all new annual subscriptions. If you are unsatisfied, you may request a full refund within 14 days of the initial purchase.
• Monthly Subscriptions: We do not offer refunds for partial months on monthly plans.
• SLA Credits: If we fail to meet our uptime commitments as defined in our SLA, you may be eligible for service credits.

Part B: Marketplace Platform Fees (Flocci Bazaar, Flocci Auctions)

Non-Refundable: Transaction fees, listing fees, or success-based commissions charged for using our marketplace platforms are non-refundable. These fees cover the cost of the connection service that has already been rendered.

Part C: Physical Goods & D2C Products (Flocci Makhana, etc.)

Eligibility for Refund/Replacement

Refunds or replacements are offered for products that are:

• Damaged during transit.
• Defective or not of acceptable quality.
• Incorrect (wrong item shipped).

Process

To initiate a claim, you must contact support@flocci.in within 7 days of delivery with your order number and clear photographic evidence of the issue.

Non-Eligible

We do not offer refunds for reasons of personal taste or for orders delivered to an incorrect address provided by the customer.

General Process

To request a refund, contact support@flocci.in with your account details and a clear reason for the request. Approved refunds will be processed to the original payment method within 5-10 business days.