1. Introduction
Flocci Technologies Private Limited ("Flocci," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any part of the Flocci ecosystem. This includes our website (www.flocci.in), our mobile applications, and all services across our divisions: Flocci for Business, Flocci Industry Platforms, Flocci Marketplaces, Flocci Direct, and Flocci Labs (collectively, the "Services").
By using any of our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information necessary to provide and improve our diverse Services.
2.1. Personal Information You Provide
- Account & Contact Information: Full name, email, phone number, postal address.
- Business & Professional Information: Company name, designation, business address, PAN, GST number.
- Financial Information: Bank account details and payment information for processing transactions.
- Profile Information: Profile picture, bio, and preferences you set within our Services.
2.2. User-Generated and Activity Information
We collect the content and data you create, upload, or transact with across our Services. This includes, but is not limited to:
- Project data, tasks, and notes in Flocci Planner.
- Lead and customer data in Flocci Leads.
- Survey questions and responses in Flocci Polls.
- Product listings, photos, descriptions, and transaction details in Flocci Bazaar or Flocci Auctions.
- Academic records and schedules in Flocci for Education.
- Shipping and order details for physical products like Flocci Makhana.
- Customer service communications and feedback.
2.3. Technical Information We Collect Automatically
- Usage Data: IP address, browser type, operating system, pages visited, features used, and time spent on our platforms.
- Device Information: Unique device identifiers and device attributes.
- Cookies and Tracking Technologies: To operate, secure, and personalize our Services.
- Location Data: With your consent, to provide location-based services.
3. How We Use Your Information
- To Provide, Operate, and Maintain our Services: To run our platforms, process payments, manage accounts, and deliver products.
- To Improve, Personalize, and Expand our Services: We analyze user behavior to enhance existing products and innovate new ones across all our divisions.
- To Develop and Train Our Artificial Intelligence Models: As a core part of our mission, we use anonymized and aggregated data to train, validate, and improve our AI models. This powers features like the AI Timetabler in our Education suite, predictive analytics in our business tools, and recommendation engines in our consumer apps. We are committed to stripping personal identifiers from data used for general model training.
- To Communicate With You: For customer service, technical notices, security alerts, and marketing purposes (from which you can opt-out).
- For Safety, Security, and Compliance: To prevent fraud, resolve disputes, enforce our agreements, and comply with legal obligations.
4. Legal Basis for Processing (GDPR)
We process your personal data based on: Consent, Contract necessity, Legal Obligation, and our Legitimate Interests (such as improving our services and preventing fraud), provided they do not override your rights.
5. Information Sharing and Disclosure
- With Service Providers: We share information with third parties who perform services for us, such as payment processors (PayU), cloud hosting providers, and analytics services.
- Between Users in our Marketplaces: To facilitate transactions on platforms like Flocci Bazaar, we share necessary information (e.g., username, item details, or contact information post-sale) between buyers and sellers.
- For Legal Requirements: We may disclose information if required by law, subpoena, or in response to valid requests by public authorities.
- During Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
6. Data Security
We implement comprehensive security measures including SSL/TLS encryption, regular security audits, access controls, and secure payment processing. However, no electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g., transaction records for up to 10 years as per Indian legal requirements).
8. Your Rights and Choices
You have the right to access, correct, delete, or port your personal data. You can also opt-out of marketing communications. To exercise these rights, contact us at privacy@flocci.in.
9. Cookies and Tracking Technologies
We use essential, performance, functional, and marketing cookies. You can control these through your browser settings, though disabling them may affect Service functionality.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate protection through Standard Contractual Clauses or other legally recognized safeguards.
11. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from individuals under 18.
12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes via email, a prominent notice on our website, or in-app notifications.
13. Compliance with Indian Laws
This policy is designed to comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.
14. Contact & Grievance Redressal
- Questions: For any questions, please email privacy@flocci.in.
- Data Protection Officer: dpo@flocci.in.
- Grievance Officer: In accordance with the IT Act, 2000, please direct any grievances to Md Major at grievances@flocci.in. We will acknowledge receipt within 72 hours and aim for a resolution within 30 days.
Address: Flocci Technologies Private Limited, Pugmil, Hazaribagh, Jharkhand - 825301, India.