Knowledge that grows with the site.
Bring the material people actually visit into the support knowledge base.
- Page learning, including rendered pages
- Website crawling
- Uploaded documents and policies
AI customer support
Flocci Chat
Support that knows your product. And knows when to ask a person.
Put an assistant on your website that can answer from your content, understand the signed-in visitor and use the screen in front of them. When a person is needed, Flocci Desk carries the conversation forward with its context intact.
chat.flocci.in
Context before confidence
The customer conversation
- Visitor
- How do I change the team budget?
- Knowledge
- Use the relevant product guide and account policy.
- Context
- Respect the verified member and current screen.
- Handoff
- Carry the transcript into a Desk ticket when needed.
5independent context layers
Deskhuman support handoff
Sourcesgrounded answers
Put it to workFrom the first move
From the first move
to a useful result.
Built forSaaS teamsCustomer supportProduct and operations teams
- 01
Teach it your business
Learn from website pages, crawls and uploaded material.
- 02
Meet the visitor in context
Combine retrieved knowledge with verified identity, screen context and authorised lookups.
- 03
Resolve or escalate
Answer with grounding, clarify uncertainty or hand the full conversation to your team.
The product depthThis is what
This is what
Chat brings.
Explore the tools, records and controls that make the workflow possible.
Five layers of useful context.
Each layer contributes when available, without becoming a requirement for every deployment.
- Product knowledge and verified identity
- Current screen context
- Authorised actions and Flocci activity
Honesty you can inspect.
Measure how the assistant answers instead of judging a polished demo.
- Confidence distribution
- Retrieval hit and fallback rates
- Groundedness records
A real human handoff.
Escalation enters a support workflow with the original conversation.
- Transcript-backed Desk tickets
- Team email notifications
- Replies in chat and email
Controlled connections.
Connect useful lookups without giving the assistant unrestricted reach.
- Workspace-scoped knowledge
- Configured tools and actions
- Identity-aware access
An assistant that fits the product.
Embed support into the place a question arises.
- Embeddable widget
- Workspace configuration
- Fallback and clarification behaviour
Explore the product
A closer look at Chat.
Public product preview. Open the product to explore its current experience.
Open Chat (opens in a new tab)
Bring it to your workMake the next
Make the next
move count.
Answer product and policy questions from your own knowledge.
Help signed-in users with authorised, context-aware lookups.
Give support staff the full transcript when a case needs human judgment.
The Flocci advantageA specialist product.
A specialist product.
A bigger platform.
Flocci Chat combines its own knowledge with verified Flocci activity where supported. Its Desk workflow handles escalation; the shared account and wallet keep administration together.
Getting started
Start with the support workflow.
Configure a workspace, add knowledge and use the published credit model for metered support actions. Desk is part of the workflow; the product controls which context and tools are available.
A closer look at Chat
What is Flocci Chat?
Flocci Chat is an embeddable AI support product trained on website and file knowledge. It grounds answers in sources, verified customer identity, screen context and connected lookups, with a native Flocci Desk inbox for human handoff and replies.
How do I get started with Flocci Chat?
Configure a workspace, add knowledge and use the published credit model for metered support actions. Desk is part of the workflow; the product controls which context and tools are available.
What happens when it cannot answer?
The assistant can use your configured fallback, ask for clarification or offer a human handoff. An escalation becomes a Desk ticket with the transcript.
Does it need every context layer?
No. Knowledge, identity, screen context, tools and Flocci activity are independent layers. Available context improves the answer; absent context is handled explicitly.
How does Flocci Chat fit into Flocci?
Flocci Chat combines its own knowledge with verified Flocci activity where supported. Its Desk workflow handles escalation; the shared account and wallet keep administration together.
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Turn product knowledge into powerful customer support.